Getting Help¶
How to request technical support? You have multiple options, please choose what fits you the best:
Current List of Known Issues¶
Check if your problem has been documented already. There is a list of known technical issues available.
Slack¶
Ask using Slack. If you haven't, please join our Neocortex System Slack. After you get into the Neocortex Slack, use any of the channels available to you.
When writing the message in Slack, please describe the problem and include the information to reproduce any issues you might be having.
Email the Neocortex team¶
Email us at neocortex@psc.edu. Please describe the problem and include the information to reproduce any issues you might be having.
Neocortex Office hours¶
Bring your questions to an "office hour" session, in which you would be meeting with both Neocortex and Cerebras team members. You can request as many if these (30 minutes) sessions as needed.
To request a session per project, follow the appropriate link based on your project type:
While scheduling the session, please describe the problem and include the information to reproduce any issues you might be having.
Information for Reproducing the Issue¶
Please, describe the problem and include the details required for reproducing the issue as if you were explaining it to a new teammate. You can take a look at the Here is an example of what to include:
- When is the issue happening?
- Location of the code
- Location of the input data
- Script used for running the job
- Sample output showing the problem
- What is the expected output?
- What is happening instead?